Question 1

Where can I find your Halal certificate?

Question 2

When will orders be shipped free of charge?

Accepted Answer

• Within Germany: from 3.33€
(Free shipping for orders over 39 €)

• To Finland and Sweden: from 13,99€
+ 4.49€ doorstep surcharge

• To Austria, Belgium, Bulgaria, Denmark, Estonia, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Malta, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Vatican City and Cyprus: from 13.70€

Question 3

Can I return the products and get a refund?

Accepted Answer

• Returns of opened or already received products are unfortunately not possible.
 • Cancellation is only possible if acceptance of the package is refused.

Question 4

What payment methods are available?

Accepted Answer

You can pay with the following payment options:

• Apple Pay
 • Google Pay
 • Paypal
 • Klarna
 • credit card
 • VISA credit card
 • Mastercard credit card
 • American Express

Question 5

How long does delivery take?

Accepted Answer

• Within Germany : 1-3 working days

• To Austria, Belgium, Bulgaria, Denmark, Estonia, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Malta, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Czech Republic Hungary, Vatican City and Cyprus: up to 7 working days

Important: Saturdays, Sundays and public holidays are not included here

Question 6

Where can I redeem gift cards and discount codes?

Accepted Answer

You can enter discount codes either directly in your shopping cart or later at checkout.

Gift cards only work at the checkout, at the very end of the ordering process.

Question 7

How long is my gift voucher valid?

Accepted Answer

Each gift voucher is valid for 2 years from the date of purchase unless otherwise stated.

Question 8

Which countries does Halalys ship to?

Accepted Answer

We currently deliver to many European countries:
 • Germany : from 3.33 € (free shipping for orders over 39 €)
 • Finland & Sweden: from 13.99 € plus 4.49 € door-to-door surcharge
 • Other EU countries: from €13.70 Belgium, Bulgaria, Denmark, Estonia, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Malta, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Vatican City and Cyprus.
   
If your country is not listed, please contact us at support@halalys.de – we will check whether shipping is possible.

Frequently asked Questions